Zac Jones
Problem
The Dell Support site received feedback that it was difficult to navigate. The site did not work well or display in a responsive way for mobile and tablet devices. The site was also out dated in terms of look and feel and brand consistency. The architecture was also deep and not always logical.
Solution
First I did some research to confirm user feedback. I created user stories and personas to develop a series of key improvements that could be made to the site. I first looked at the architecture and evaluated what could be done to improve it. Once the site architecture recommendations were approved I began to create simple wireframes and iterated on those a fair amount. I later moved to creating more high fidelity design comps. All along the way I try to get feedback early and often and directly from users whenever possible. The final deliverable was a series of design compositions that addressed usability, brand consistency and updated look and feel. I developed a color palette that was consistent with Dell’s standards. More about my process
