Lumedic Pay

Problem definition

In-depth User Interviews

Created “Happy path” kick off process. Adopted by all product teams

Created User Flows

Early wireframes and sketches

Created Detailed Prototypes for User Research Purposes

Iterated Based on User Feedback

Helped build and manage a robust design system

Reviewed Refined Design Compositions with Dev/Eng

Results & Findings

Satisfaction surveys:
Worked with research team to interview customers and gauge their happiness levels.

CSAT (Customer Satisfaction Score):
At the end of surveys, we asked customers to rate their overall satisfaction on a scale from 1-5.

NPS (Net Promoter Score):
NPS is calculated by asking users how likely they are to recommend a brand or a product on a scale from 1-10.